Noticeboard

To follow us on our face book page please go to:-

https://www.facebook.com/www.mustersmedicalpractice.co.uk

The practice will be closed on Thursday 19th May from 12.00 until Friday 20th May at 8am for compulsory staff training. In a non emergency call 111 In an emergency call 999. Assistance is also available at the Urgent Care Centre, London Road, Nottingham 

Unfortunately at this time we are experiencing a large number of staff shortages. Please accept our apologise if you experience and delay in services. We are working extremely hard to manage the situation.

Please note: The Practice does not perform blood tests for private clinics. These need to be done on a private basis and arranged by the private clinic themselves.

Please do not contact your practice to book vaccinations for covid-19. Please book via the National Booking Service https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/book-coronavirus-vaccination/

BOOSTER DOSE ELIGIBILITY 

Booster vaccine doses will be available on the NHS for people most at risk from COVID-19 who have already had 2 doses of a vaccine. 

You will be offered a booster dose 6 months (182 days) after you had your 2nd dose.

 You will be contacted to let you know when it’s your turn to have a booster dose. 

How to book your vaccination: 

There are a number of ways for you to book your booster vaccination:

National Vaccination Program - You may have received an NHS letter from the National Covid teams, inviting you to book at a vaccine centre. Book or manage a booster dose of the coronavirus (COVID-19) vaccine - NHS (www.nhs.uk) or you can call 119 to book an appointment, if you are eligible.  

How you can help: 

  • Make sure your contact details are up to date – mobile phone number / email
  • Have your NHS number available
  • Please don’t contact your GP practice, await your invite. You will be invited in priority order 

Please Note: You will only be eligible for your booster vaccination 182 days (6 months) after your 2nd dose. 

 

Third doses for people who are immunosuppressed

People who were immunosuppressed at the time of their 1st / 2nd Covid-19 vaccination may require a third dose of the Covid-19 vaccine – this is not a booster. It is a third dose to ensure that such people receive the same protection given by two doses for those with normal immune systems. 

Letters are being sent from specialist teams at the hospitals to invite those eligible to receive their vaccine. People who are eligible can then walk into any of our vaccination sites with their eligibility letter to receive this third dose. Please note, you will still need to receive a booster dose six months from the date of your third primary course dose. 

If a person believes they are eligible for this third dose of the Covid-19 vaccine, but have not been contacted by the specialist team from the hospital they can contact their GP or hospital consultant to discuss eligibility and provision of an appropriate letter.

Covid-19 guidance:

Currently it will still be mandatory to wear a face mask and maintain social distancing within Musters Medical Practice. This is to ensure the safety and wellbeing of our staff and our patients, some of which are extremely vulnerable.

This guidance will be subject to regular review, with the safety of staff and patients paramount to this decision.

We apologise for any inconvenience this may cause and we appreciate your understanding during this time.

For advice on how to book a Covid-19 vaccination or request a test, please see: nhs.uk/covid-19

For current Covid-19 restrictions, please see: gov.uk/covid-19

From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available from: 

It may take more than a week for your identity to be checked and verified so you can use this service.

If you cannot access the online services, and you have had 2 vaccines, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel abroad in the near future and have had your second dose more than 5 working days ago. It may take 7 working days for the letter to arrive.

This practice is not able to provide you with a letter that shows your COVID-19 vaccination status.

When you're planning your travel, check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is time to get  proof of your vaccination status before you leave.

 

There is also a link for you to add to websites for a guide on how to use the app

 

How to Register - Notts NHS App

If you haven’t received your 1st or 2nd dose Covid Vaccination you can contact the Rushcliffe PCN Covid Vaccination Team to book an appointment.

Email: ruccg.rushcliffe-boosterprogramme@nhs.net

Stay Alert - Control The Virus - Save Lives

As part of safeguarding patients and staff, patients are only permitted to enter the practice building if they are wearing a face mask. Although not a substitute for social distancing the use of face masks by both patients and staff will help to protect and manage the risk of further spread of the virus. The NHS is not able to provide masks for patients who are expected to obtain them themselves before coming to the building. Further guidance on staying safe outside your home and in the workplace can be found on the gov.uk website.

 

Coronavirus: (Covid-19) - The following information is up to date as of March 2022

The NHS in England and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff.

If you or anyone you live with have symptoms such as a high temperature (greater that 37.8C) or a new continuous cough, you should ring 119 to arrange a test for Covid-19. If you test positive for covid you should isolate for 5 days after which you need to perform negative two lateral flow tests on successive days before you should return to work.

Do not go to a GP surgery, community pharmacy or hospital. Stay indoors and avoid close contact with other people. If symptoms persist or worsen use the on-line 111 coronavirus service at 111.nhs.uk

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.

Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

If you need a sick note for your employer as a result of having to self isolate because of coronavirus DO NOT CONTACT THE SURGERY but go to the 111 website to get your own fit note

https://111.nhs.uk/isolation-note/

  • You can find help and advice from Public Health England at

www.gov.uk/government/organisations/public-health-England 

Further information is also available at www.nhs.uk.

Appointments

Surgeries are all run by appointment. Each appointment is for 10 minutes except urgent appointments which are for 5 minutes. Appointments can be booked in advance or, for more urgent cases, on the same day. We offer appointments to try and reduce the time you spend waiting in the surgery. We do strive to keep to time though inevitably there are occasions when we will be running late. These times are usually when either a patient has an unusually complex problem (or several important problems) or when we are called out of surgery for an emergency visit. Please remember to come on time for your appointment, if you arrive late then you may hold up other patients and you may be asked to make another appointment.

There are different types of appointment:   

  • Routine appointments - Used for non-emergency problems and chronic conditions under regular review, e.g. high blood pressure, and repeat prescription check-ups. These should be with your usual doctor. We do try and offer sufficient appointments and keep the number of appointments under continuous review. Inevitably there are times of high demand and it may take several days to get to see the doctor of your choice. Please let us know if you experience any trouble getting an appointment. Some routine appointments can be booked weeks in advance, while the computer also releases some that can be booked on the same day. These are released at 08:00 for morning appointments and 12:00 for those in the afternoon.

  • Emergency appointments - Each day we reserve some appointments for emergencies or urgent problems. These appointments are triaged by the duty doctor of the day who will telephone to discuss the problem before booking you into an appointment if neccessary. Please use these if you are very worried about your condition or if you feel you cannot wait to see your usual doctor, for instance if you are in acute pain. We are always prepared to see emergency problems on the same day.

Telephone Advice

It is possible to book a telephone appointment with the duty doctor in the morning where health matters can be discussed. Obviously there needs to be some discretion here. It is more difficult to diagnose conditions over the telephone, especially rashes, but some things can be dealt with such as medication inquiries and health advice. If you are not sure whether an appointment or visit is required then the duty doctor can advise.

On-line Appointments

In co-operation with EMIS, our computer supplier, we are running a service that gives patients access to the practice via the internet. It allows you to make, cancel or check your appointments as well as advise us of changes of address. We hope the facility, similar to on-line banking, will be more convenient for you and will also give our reception staff more time to deal with other enquiries.

How it works - At busy times it can be sometimes difficult to contact the practice by telephone, and after hours there is no one to answer the phone for routine enquiries. Using the internet, you will be able to view a range of free appointments available and take your time to choose the best one for you. Only Routine Doctor appointments are available in this way

Getting Started - Before you can use the internet appointment booking facility, you must first register on the system. Bring some sort of identification into the surgery (your passport or new style driving license would be ideal), and ask at the reception for a registration form. You can then access the web site and enter the registration details shown on the form.

After registering, you log on with your patient number and a password. You will then be able to view appointments you have already made, cancel them if necessary, and book an appointment with your doctor after checking the times available,

Security - We take information security for our patients very seriously. By working with EMIS, the company that provides the computer systems for this practice (and for more than 50% of all doctors in the UK), we can ensure that the information you provide when using the internet facility is protected. All communications with the practice web site are encrypted, using the same high security that major banks use for their internet transactions (128 bit SSL). Only you can see the personal information you enter. The web site is administered at a remote high-security site managed by EMIS, not at the practice, so there is no possibility of unauthorised access. Using the most up-to-date version of your web browser also improves security of information. Remember to close the browser after use, especially if someone else could access your computer.

How do I gain access to this service? - You will first need to be given a temporary password and instructions on how to activate yourself on the system. You need to ask the surgery for this information, and for security reasons only you can do this in person to get your access details. You then need to log onto the online booking website via the link at the top of this page.

Initially you will need to fill in some details and create your profile on the system. You will then only need to remember our site ID (836), your personal ID, and password you select yourself.

How do I use the system? - Once registered, log on to the website and you will be presented with options to view, book, or cancel your appointments. (You can book up to 2 future appointments only). You will be shown which appointments are available for booking for the participating doctors at the surgery, and clicking the time will allow you to immediately book that slot. This will immediately display at the surgery on our appointment sheets. Once you confirm on the website no further action is required except to turn up for the appointment! Please remember to telephone or go back online as soon as possible, if you find later you need to cancel the appointment.

Will it disadvantage those without internet access? - We hope this will make booking an appointment a little easier for those who use it. However as a result of some patients booking online, other patients without web access, should find that it will become a little easier for them to get through to our busy phone lines to make their appointments that way.

Questions Patients Ask

"Is it best if I come with a list of problems?"

We are always happy for you to bring a list though it is best if you show us the list at the beginning of the consultation. We can then address the more important issues first. Remember that the appointment is only for ten minutes so we may ask you to return to sort out some of the less urgent problems.

"What do I do if I think my problem will take a long time to sort out?"

If you think that you may need extra time then arrange a time to speak to the receptionist on the telephone before making the appointment. It is possible to book a double appointment though this should be occasional, not as a routine. If you book an ordinary appointment but have a number of issues to discuss, you may be asked to return to your doctor for a second appointment. 

Things to Avoid Doing

    • Booking an appointment for yourself and asking the doctor to also see other family members
    • Booking an appointment and then not coming. Please remember to cancel appointments which are no longer needed. Cancellations can be made by text.
    • Booking an urgent appointment for a non-urgent problem

 
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