We are saddened to announce that after 29 years at Musters Medical Practice, Dr Libby Smith has decided to retire from General Practice. She will be missed by both patients and staff alike who have benefited from her warm and approachable manner and brilliant leadership qualities that have blessed the practice over the years. Unfortunately, due to the COVID-19 pandemic there will obviously be no party or gathering at the practice and we would kindly ask that patients do not book consultations with Dr Smith to simply say goodbye.

We all wish her well in all her future plans and know that she will always be welcome back to join us for a coffee or one of her delicious home baked cakes!

Dr Hayleigh Peachey will be joining the team as a Partner after completing her GP training at Musters Medical Practice and working for 12 months here as a salaried GP. 



A Nottingham GP has shared an important message to those aged 50-64 years old as flu season gets underway.

Earlier this year, the 50-64 age group was added to those eligible for a free flu vaccine however, this age group is being asked to wait to have a flu jab until later this year. This is to make sure that those who are most at risk are vaccinated first.

Dr Stephen Shortt, GP at East Leake Medical Group and Joint Clinical Leader at the NHS Nottingham and Nottinghamshire CCG, explained why this was the case.

He said: “With winter approaching and the additional pressure of having the flu virus and coronavirus co-circulating this year, we understand that many patients are keen to book in for their flu vaccines.

“Our priority first and foremost is to ensure that those who are the highest risk from flu are vaccinated first and this is already underway. Once we have vaccinated those most at risk, we can then look to vaccinate further patients later in the year, providing there are sufficient vaccines available. 

“We understand that that some people will feel anxious about not being able to get a vaccine as soon as they would have hoped to but we would encourage the public to be patient and when those most vulnerable have been vaccinated we will be able to start vaccinating the 50-64 cohort.”

As a result, people in the 50 to 64 year old age group will not be vaccinated until November and December, providing there are sufficient vaccines, and no appointments will be offered for this age group until then.

If you are 50 to 64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from flu, you will be invited earlier.

Flu can cause severe illness and even death among vulnerable groups, as well as complications like bronchitis and pneumonia, so it is particularly important to have the flu vaccine. The vaccine is available free of charge on the NHS, if you:

  •      Are 65 years or over
  •      Are pregnant
  •      Have certain medical conditions
  •      Are living in a long-stay residential care home or other long-stay facility
  •      Receive a carer’s allowance, or you are the main carer for an elderly or disabled person whose welfare may be at risk if you fall ill
  •      Live with someone who’s at risk of coronavirus (on the NHS shielded patient list) or you expect to be with them on most days over winter


Due to the current COVID19 situation our flu clinics will be organised differently this year.

Please take note of the following points:

  • Flu clinics will be appointment only – there will be no ‘drop-ins’
  • There will be a one-way route through the Practice with social distancing
  • We ask that you wear suitable clothing and have your upper arm exposed as you enter the consulting room
  • The appointment will be for the seasonal flu vaccination only – please do not ask reception or the doctor/nurse for prescriptions or any additional service or information.
  • 50-64 years olds who do not have ongoing health conditions will be offered immunisation later in the year, from the end of November 2020. Please do not ring the practice to simply enquire when you will be able to be vaccinated.

Coronavirus (COVID-19): what you need to do

 Stay Alert - Control The Virus - Save Lives

As part of safe-guarding patients and staff, from Monday 15th July patients will only be permitted to enter the practice building if they are wearing a face mask. Although not a substitute for social distancing the use of face masks by both patients and staff will help to protect and manage the risk of further spread of the virus. The NHS is not able to provide masks for patients who are expected to obtain them themselves before coming to the building. Further guidance on staying safe outside your home and in the workplace can be found on the website.

Advice for people with severe health conditions

NHS services are contacting people with a range of severe health conditions urging them to self-isolate for 12 weeks. We have also contacted all local patients with a generic message following the prime ministers advice. Please don’t panic if you have received the text and don’t have a severe health condition. Health advice will be confirmed by letter to those identified this week. There is no need to contact your GP about the message.

Visit for Full guidance on staying at home and away from others


As part of the Practice's response to the threat of Covid-19 we are temporarily suspending the ability of patients to make face to face appointments. This is so all patients can be screened to make sure they are not at risk of having the virus before they come to the practice.

If you telephone for an appointment you will be asked whether you have potential coronavirus symptoms. If necessary a GP may ring you to give advice. 

The facility to order prescriptions online has not been affected.

We apologise for any inconvenience this may cause and hope you understand we are making these changes for both staff and patient's safety. You will also appreciate the situation is changing rapidly and we will continue to respond to the situation as it develops.

Coronavirus: (Covid-19) - The following information is up to date as of 28th August 2020

The NHS in England and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff.

If you or anyone you live with have symptoms such as a high temperature (greater that 37.8C) or a new continuous cough, you should ring 119 to arrange a test for Covid-19. You should stay at home for 14 days or until you hear that your test is negative.

Do not go to a GP surgery, community pharmacy or hospital. Stay indoors and avoid close contact with other people. If symptoms persist or worsen use the on-line 111 coronavirus service at

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.

Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

If you need a sick note for your employer as a result of having to self isolate because of coronavirus DO NOT CONTACT THE SURGERY but go to the 111 website to get your own fit note

  • You can find help and advice from Public Health England at 

Further information is also available at


Surgeries are all run by appointment. Each appointment is for 10 minutes except urgent appointments which are for 5 minutes. Appointments can be booked in advance or, for more urgent cases, on the same day. We offer appointments to try and reduce the time you spend waiting in the surgery. We do strive to keep to time though inevitably there are occasions when we will be running late. These times are usually when either a patient has an unusually complex problem (or several important problems) or when we are called out of surgery for an emergency visit. Please remember to come on time for your appointment, if you arrive late then you may hold up other patients and you may be asked to make another appointment.

There are different types of appointment:   

  • Routine appointments - Used for non-emergency problems and chronic conditions under regular review, e.g. high blood pressure, and repeat prescription check-ups. These should be with your usual doctor. We do try and offer sufficient appointments and keep the number of appointments under continuous review. Inevitably there are times of high demand and it may take several days to get to see the doctor of your choice. Please let us know if you experience any trouble getting an appointment. Some routine appointments can be booked weeks in advance, while the computer also releases some that can be booked on the same day. These are released at 08:00 for morning appointments and 12:00 for those in the afternoon.

  • Emergency appointments - Each day we reserve some appointments for emergencies or urgent problems. These appointments are triaged by the duty doctor of the day who will telephone to discuss the problem before booking you into an appointment if neccessary. Please use these if you are very worried about your condition or if you feel you cannot wait to see your usual doctor, for instance if you are in acute pain. We are always prepared to see emergency problems on the same day.

Telephone Advice

It is possible to book a telephone appointment with the duty doctor in the morning where health matters can be discussed. Obviously there needs to be some discretion here. It is more difficult to diagnose conditions over the telephone, especially rashes, but some things can be dealt with such as medication inquiries and health advice. If you are not sure whether an appointment or visit is required then the duty doctor can advise.

On-line Appointments

In co-operation with EMIS, our computer supplier, we are running a service that gives patients access to the practice via the internet. It allows you to make, cancel or check your appointments as well as advise us of changes of address. We hope the facility, similar to on-line banking, will be more convenient for you and will also give our reception staff more time to deal with other enquiries.

How it works - At busy times it can be sometimes difficult to contact the practice by telephone, and after hours there is no one to answer the phone for routine enquiries. Using the internet, you will be able to view a range of free appointments available and take your time to choose the best one for you. Only Routine Doctor appointments are available in this way

Getting Started - Before you can use the internet appointment booking facility, you must first register on the system. Bring some sort of identification into the surgery (your passport or new style driving license would be ideal), and ask at the reception for a registration form. You can then access the web site and enter the registration details shown on the form.

After registering, you log on with your patient number and a password. You will then be able to view appointments you have already made, cancel them if necessary, and book an appointment with your doctor after checking the times available,

Security - We take information security for our patients very seriously. By working with EMIS, the company that provides the computer systems for this practice (and for more than 50% of all doctors in the UK), we can ensure that the information you provide when using the internet facility is protected. All communications with the practice web site are encrypted, using the same high security that major banks use for their internet transactions (128 bit SSL). Only you can see the personal information you enter. The web site is administered at a remote high-security site managed by EMIS, not at the practice, so there is no possibility of unauthorised access. Using the most up-to-date version of your web browser also improves security of information. Remember to close the browser after use, especially if someone else could access your computer.

How do I gain access to this service? - You will first need to be given a temporary password and instructions on how to activate yourself on the system. You need to ask the surgery for this information, and for security reasons only you can do this in person to get your access details. You then need to log onto the online booking website via the link at the top of this page.

Initially you will need to fill in some details and create your profile on the system. You will then only need to remember our site ID (836), your personal ID, and password you select yourself.

How do I use the system? - Once registered, log on to the website and you will be presented with options to view, book, or cancel your appointments. (You can book up to 2 future appointments only). You will be shown which appointments are available for booking for the participating doctors at the surgery, and clicking the time will allow you to immediately book that slot. This will immediately display at the surgery on our appointment sheets. Once you confirm on the website no further action is required except to turn up for the appointment! Please remember to telephone or go back online as soon as possible, if you find later you need to cancel the appointment.

Will it disadvantage those without internet access? - We hope this will make booking an appointment a little easier for those who use it. However as a result of some patients booking online, other patients without web access, should find that it will become a little easier for them to get through to our busy phone lines to make their appointments that way.

Questions Patients Ask

"Is it best if I come with a list of problems?"

We are always happy for you to bring a list though it is best if you show us the list at the beginning of the consultation. We can then address the more important issues first. Remember that the appointment is only for ten minutes so we may ask you to return to sort out some of the less urgent problems.

"What do I do if I think my problem will take a long time to sort out?"

If you think that you may need extra time then arrange a time to speak to the receptionist on the telephone before making the appointment. It is possible to book a double appointment though this should be occasional, not as a routine. If you book an ordinary appointment but have a number of issues to discuss, you may be asked to return to your doctor for a second appointment. 

Things to Avoid Doing

    • Booking an appointment for yourself and asking the doctor to also see other family members
    • Booking an appointment and then not coming. Please remember to cancel appointments which are no longer needed. Cancellations can be made by text.
    • Booking an urgent appointment for a non-urgent problem

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