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Noticeboard

Coronavirus (COVID-19): what you need to do

 Stay Alert - Control The Virus - Save Lives

As part of safe-guarding patients and staff, from Monday 15th July patients will only be permitted to enter the practice building if they are wearing a face mask. Although not a substitute for social distancing the use of face masks by both patients and staff will help to protect and manage the risk of further spread of the virus. The NHS is not able to provide masks for patients who are expected to obtain them themselves before coming to the building. Further guidance on staying safe outside your home and in the workplace can be found on the gov.uk website.

Advice for people with severe health conditions

NHS services are contacting people with a range of severe health conditions urging them to self-isolate for 12 weeks. We have also contacted all local patients with a generic message following the prime ministers advice. Please don’t panic if you have received the text and don’t have a severe health condition. Health advice will be confirmed by letter to those identified this week. There is no need to contact your GP about the message.

Visit https://www.gov.uk/coronavirus for Full guidance on staying at home and away from others

 

As part of the Practice's response to the threat of Covid-19 we are temporarily suspending the ability of patients to make face to face appointments. This is so all patients can be screened to make sure they are not at risk of having the virus before they come to the practice.

If you telephone for an appointment you will be asked whether you have potential coronavirus symptoms. If necessary a GP may ring you to give advice. 

The facility to order prescriptions online has not been affected.

We apologise for any inconvenience this may cause and hope you understand we are making these changes for both staff and patient's safety. You will also appreciate the situation is changing rapidly and we will continue to respond to the situation as it develops.

Coronavirus: (Covid-19) - The following information is up to date as of 12th June 2020

The NHS in England and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff.

If you or anyone you live with have symptoms such as a high temperature (greater that 37.8C) or a new continuous cough, you should all stay at home for 14 days.

Do not go to a GP surgery, community pharmacy or hospital. Stay indoors and avoid close contact with other people. If symptoms persist or worsen use the on-line 111 coronavirus service at 111.nhs.uk

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.

Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

If you need a sick note for your employer as a result of having to self isolate because of coronavirus DO NOT CONTACT THE SURGERY but go to the 111 website to get your own fit note

https://111.nhs.uk/isolation-note/

  • You can find help and advice from Public Health England at

www.gov.uk/government/organisations/public-health-England 

Further information is also available at www.nhs.uk.

Care Quality Commission

The Care Quality Commission (CQC) are the independent regulator of health and adult social care in England.

The CQC make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage them to improve.

They monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and publish what is found, including performance ratings to help people choose care.

Our GP Practice has recently undergone a CQC inspection and the results are now freely available on the CQC Website.

The Results were:

Safety - Good

The practice is rated as good for providing safe services. Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Lessons were learned and communicated widely to support improvement. Information about safety was recorded, monitored, appropriately reviewed and addressed. The practice had robust systems to deal with emergencies and had a comprehensive business continuity plan in place.
Risks to patients were assessed and managed, however the practice did not have oversight of all the risks relating to the day to day running of the practice. For example in relation to areas such as conducting and documenting regular health and safety checks and risk assessments for manual handling.

Effectiveness - Good

The practice is rated as good for providing effective services. Data showed patient outcomes were generally better than the average for the locality. For example, the practice performed best within the local area in respect of the lowest rate of emergency admissions between June 2014 and May 2015. Staff had access to local and national guidelines and used these routinely to plan and deliver patient care.
We saw evidence of effective multidisciplinary working and feedback from external stakeholders was very positive.
Staff had received training appropriate to their roles and any further training needs had been identified and planned to meet these needs. Staff told us they had received appraisals in the last 12 months and computer records showed the dates these had been held, however records of appraisals were missing at the time of the inspection.

Caring - Good

The practice is rated as good for providing effective services. Data showed patient outcomes were generally better than the average for the locality. For example, the practice performed best within the local area in respect of the lowest rate of emergency admissions between June 2014 and May 2015. Staff had access to local and national guidelines and used these routinely to plan and deliver patient care.
We saw evidence of effective multidisciplinary working and feedback from external stakeholders was very positive.
Staff had received training appropriate to their roles and any further training needs had been identified and planned to meet these needs. Staff told us they had received appraisals in the last 12 months and computer records showed the dates these had been held, however records of appraisals were missing at the time of the inspection.

Effectiveness - Good

The practice is rated as good for providing effective services. Data showed patient outcomes were generally better than the average for the locality. For example, the practice performed best within the local area in respect of the lowest rate of emergency admissions between June 2014 and May 2015. Staff had access to local and national guidelines and used these routinely to plan and deliver patient care.
We saw evidence of effective multidisciplinary working and feedback from external stakeholders was very positive.
Staff had received training appropriate to their roles and any further training needs had been identified and planned to meet these needs. Staff told us they had received appraisals in the last 12 months and computer records showed the dates these had been held, however records of appraisals were missing at the time of the inspection.

Leadership - Good

The practice is rated as good for being well-led. It had a clear vision and strategy. Staff were clear about the vision and the practice values and their responsibilities in relation to this.
There was a clear leadership structure and staff felt supported by management and their colleagues. The practice had a number of policies and procedures to govern activity and held regular governance meetings. There were systems in place to monitor and improve quality and identify risk. The practice proactively sought feedback from staff and patients, which it acted on. The patient participation group (PPG) was active and had been involved in the design of the new practice building. Staff had regular access to training and attended staff meetings and events.

You can access the report below



 
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