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Noticeboard

Musters Medical Practice will be open on Easter Bank Holidays

· Doctors and healthcare professionals will be working on Friday 10th (Good Friday) & Monday 13th April (Easter Monday)

The Practice will be closed on Saturday 11th April and Sunday 12th April (Easter Sunday)
· Additional GP appointments will be available via NHS 111 on Saturday and Easter Sunday
· Patients will continue to be assessed over the phone before booking a consultation
· This move comes as coronavirus infections place exceptional strain on whole of the NHS

The practice will remain open over the Easter Bank Holidays to help the NHS cope with the ongoing Coronavirus outbreak.


Patients will be able to access the practice, as usual, on both Good Friday and Easter Monday. The NHS 111 service will also offer a limited number of GP appointments on Saturday and Sunday.

Coronavirus (COVID-19): what you need to do

 Stay at home - Protect the NHS - Save Lives

You should only leave the house for one of four reasons:

  • Shopping for basic necessities, for example food and medicine, which must be as infrequent as possible.
  • One form of exercise a day, for example a run, walk, or cycle - alone or with members of your household.
  • Any medical need, or to provide care or to help a vulnerable person.
  • Travelling to and from essential work, but only where this absolutely cannot be done from home.

Advice for people with severe health conditions

NHS services are contacting people with a range of severe health conditions urging them to self-isolate for 12 weeks. We have also contacted all local patients with a generic message following the prime ministers advice. Please don’t panic if you have received the text and don’t have a severe health condition. Health advice will be confirmed by letter to those identified this week. There is no need to contact your GP about the message.

Visit https://www.gov.uk/coronavirus for Full guidance on staying at home and away from others

 

As part of the Practice's response to the threat of Covid-19 we are temporarily suspending the ability of patients to make face to face appointments. This is so all patients can be screened to make sure they are not at risk of having the virus before they come to the practice.

If you telephone for an appointment you will be asked whether you have potential coronavirus symptoms. If necessary a GP may ring you to give advice. 

The facility to order prescriptions online has not been affected.

We apologise for any inconvenience this may cause and hope you understand we are making these changes for both staff and patient's safety. You will also appreciate the situation is changing rapidly and we will continue to respond to the situation as it develops.

Coronavirus: (Covid-19) - The following information is up to date as of 7th April 2020

The NHS in England and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff.

If you or anyone you live with have symptoms such as a high temperature (greater that 37.8C) or a new continuous cough, you should all stay at home for 14 days.

Do not go to a GP surgery, community pharmacy or hospital. Stay indoors and avoid close contact with other people. If symptoms persist or worsen use the on-line 111 coronavirus service at 111.nhs.uk

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.

Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.
  • Avoid all but absolutely essential travel.

If you need a sick note for your employer as a result of having to self isolate because of coronavirus DO NOT CONTACT THE SURGERY but go to the 111 website to get your own fit note

https://111.nhs.uk/isolation-note/

You can find the latest information and advice from Public Health England at

www.gov.uk/government/organisations/public-health-England 

Further information is also available at www.nhs.uk.

 

Practice Charter

    • You will be treated with courtesy and respect by all Practice personnel.

    • An urgent appointment with a Doctor or Nurse Practitioner will be available on the same day.

    • A non-urgent appointment with a doctor will be offered within 72 hours

    • Our standard is to see 80% of patients within 20 minutes of their appointment time. If you have waited longer than this please ask the Receptionist for an explanation.

    • We aim to answer the telephone within thirty seconds.

    • An appointment with a Practice Nurse will be available within three working days.

    • Requests for repeat prescriptions will be dealt with within 48 hours. This can be in person, by post, by FAX (0115 9813117), via the internet or by the local Pharmacists.

    • All comments and suggestions about the service are welcome. Please use the box provided in the waiting area, via the Patient Participation Group or via the internet:               (www.mustersmedicalpractice.co.uk)

    • If you have a complaint please speak to any member of staff. Your complaint will be dealt with in a professional and efficient manner.

    • We wish to make the as accessible as possible. If you have hearing, visual or physical difficulties please let the receptionist know so that we can enable you to fully use our services.

Patient’s Responsibilities

    • If you are unable to attend for an appointment please let us know so that we can offer it to someone else.

    • If you are late for your appointment you may be asked to rebook at another time. Try to let us know in advance if you are going to be unavoidably delayed, so that we can make alternative arrangements to help you.

    • A home visit should only be requested for those who are unable to come to the surgery because of serious illness or infirmity. Please ring the surgery before 10.00am if at all possible.

    • An urgent appointment is for an urgent medical problem. Please speak to the Receptionist if you require a sick note or repeat prescription.

    • We would ask you to be patient if the Doctor is running late. This is often due to unforeseeable emergencies but please ask for an explanation from the Receptionist.

    • Make a separate appointment for each patient that needs to be seen. This allows the Doctor enough time to treat each patient with the time that they deserve.

    • Please act in a responsible and courteous manner whilst on the Practice premises for the safety and comfort of others.

    • Please treat all surgery staff, fellow patients, carers and visitors politely and with respect. Violence or verbal harassment will not be tolerated or accepted, you may be asked to register at another surgery if this behaviour occurs.


 
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