The reception is staffed throughout the opening hours of the surgery from 08:00 to 18:30 Monday to Friday.
The receptionists are there to help you. They receive special training in reception work. They are able to book appointments and give you messages about results. They also answer the telephone and deal with many different queries. They carry out one of the most difficult jobs in the practice, often trying to do more than one job at a time, so please be patient when waiting at the desk. They are not medically qualified and should not be asked to diagnose skin rashes or give medical advice. Please remember that they are only acting on our instructions so don't shout at them if we are running late or you haven't received your hospital appointment yet!
If you have any problems or difficulties please speak to the senior receptionist or practice manager.