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Noticeboard

Christmas & new Year Opening Times

Friday 22nd December             Open as Normal

Saturday 23rd December         Closed

Sunday 24th December            Closed

Monday 25th December           Closed

Tuesday 26th December          Closed

Wednesday 27th December     Open as Normal

Thursday 28th December        Open as Normal

Friday 29th December             Open as Normal

Saturday 30th December         Closed

Sunday 31st December            Closed

Monday 1st January                 Closed

Tuesday 2nd January               Open as Normal

In an emergency please ring 111

EXTENDED GP EVENING AND WEEKEND OPENING HOURS

Did you know as Rushcliffe patients you can benefit from additional GP appointments? These appointments are available in the evenings and weekends.

You can book through the practice reception during opening hours for appointments between 6.30pm and 8pm in the evening on weekdays and between 8.30am and 12.30pm at weekends. If you request one of these appointments, which are outside of usual working hours you will be offered a slot with a Rushcliffe GP, Nurse or Healthcare Assistant at one of four locations across the borough. The location will depend on the day of your appointment.

The additional evening and weekend appointments are available at:

  • East Bridgford Medical Centre
  • Castle Healthcare Practice in West Bridgford 
  • Gamston Medical Centre
  • Keyworth Medical Practice

PLEASE NOTE THAT ALL EXTENDED HOURS APPOINTMENTS ARE BY APPOINTMENT AND PREBOOKABLE ONLY BY CONTACTING RECEPTION. THERE IS NO WALK IN SERVICE OFFERED. IF YOU REQUIRE URGENT ASSISTANCE BEFORE 8AM OR AFTER 6.30PM, PLEASE CALL 111

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information about the complaints procedure is available from reception or by clicking here.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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