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Noticeboard

Christmas & new Year Opening Times

Friday 22nd December             Open as Normal

Saturday 23rd December         Closed

Sunday 24th December            Closed

Monday 25th December           Closed

Tuesday 26th December          Closed

Wednesday 27th December     Open as Normal

Thursday 28th December        Open as Normal

Friday 29th December             Open as Normal

Saturday 30th December         Closed

Sunday 31st December            Closed

Monday 1st January                 Closed

Tuesday 2nd January               Open as Normal

In an emergency please ring 111

EXTENDED GP EVENING AND WEEKEND OPENING HOURS

Did you know as Rushcliffe patients you can benefit from additional GP appointments? These appointments are available in the evenings and weekends.

You can book through the practice reception during opening hours for appointments between 6.30pm and 8pm in the evening on weekdays and between 8.30am and 12.30pm at weekends. If you request one of these appointments, which are outside of usual working hours you will be offered a slot with a Rushcliffe GP, Nurse or Healthcare Assistant at one of four locations across the borough. The location will depend on the day of your appointment.

The additional evening and weekend appointments are available at:

  • East Bridgford Medical Centre
  • Castle Healthcare Practice in West Bridgford 
  • Gamston Medical Centre
  • Keyworth Medical Practice

PLEASE NOTE THAT ALL EXTENDED HOURS APPOINTMENTS ARE BY APPOINTMENT AND PREBOOKABLE ONLY BY CONTACTING RECEPTION. THERE IS NO WALK IN SERVICE OFFERED. IF YOU REQUIRE URGENT ASSISTANCE BEFORE 8AM OR AFTER 6.30PM, PLEASE CALL 111

Practice Charter

    • You will be treated with courtesy and respect by all Practice personnel.

    • An urgent appointment with a Doctor or Nurse Practitioner will be available on the same day.

    • A non-urgent appointment with a doctor will be offered within 72 hours

    • Our standard is to see 80% of patients within 20 minutes of their appointment time. If you have waited longer than this please ask the Receptionist for an explanation.

    • We aim to answer the telephone within thirty seconds.

    • An appointment with a Practice Nurse will be available within three working days.

    • Requests for repeat prescriptions will be dealt with within 48 hours. This can be in person, by post, by FAX (0115 9813117), via the internet or by the local Pharmacists.

    • All comments and suggestions about the service are welcome. Please use the box provided in the waiting area, via the Patient Participation Group or via the internet:               (www.mustersmedicalpractice.co.uk)

    • If you have a complaint please speak to any member of staff. Your complaint will be dealt with in a professional and efficient manner.

    • We wish to make the as accessible as possible. If you have hearing, visual or physical difficulties please let the receptionist know so that we can enable you to fully use our services.

Patient’s Responsibilities

    • If you are unable to attend for an appointment please let us know so that we can offer it to someone else.

    • If you are late for your appointment you may be asked to rebook at another time. Try to let us know in advance if you are going to be unavoidably delayed, so that we can make alternative arrangements to help you.

    • A home visit should only be requested for those who are unable to come to the surgery because of serious illness or infirmity. Please ring the surgery before 10.00am if at all possible.

    • An urgent appointment is for an urgent medical problem. Please speak to the Receptionist if you require a sick note or repeat prescription.

    • We would ask you to be patient if the Doctor is running late. This is often due to unforeseeable emergencies but please ask for an explanation from the Receptionist.

    • Make a separate appointment for each patient that needs to be seen. This allows the Doctor enough time to treat each patient with the time that they deserve.

    • Please act in a responsible and courteous manner whilst on the Practice premises for the safety and comfort of others.

    • Please treat all surgery staff, fellow patients, carers and visitors politely and with respect. Violence or verbal harassment will not be tolerated or accepted, you may be asked to register at another surgery if this behaviour occurs.


 
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