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Noticeboard

Our Surgery opening times over the Christmas and New Year period

 

Dates 

Times

Friday 21st December 2018                      

8.00am – 6.30pm

Saturday 22nd December  2018

       CLOSED

Sunday 23rd December 2018

       CLOSED

Monday 24th December 2018

8.00am – 6.30pm

Tuesday 25th December 2018                  

CLOSED

Wednesday 26th December 2018             

CLOSED

Thursday 27th December 2018                 

8.00am – 6.30pm

Friday 28th December 2018                       

8.00am – 6.30pm

Saturday 29th December 2018                 

      CLOSED

Sunday 30th December 2018                    

      CLOSED

Monday 31st December 2018

8.00am – 6.30pm

Tuesday 1st January 2019                          

CLOSED

 

Normal services will resume from Wednesday 2nd January 2019, 8.00am-6.30pm.

 

PARTNERSHEALTH EXTENDED GP EVENING AND WEEKEND OPENING HOURS

Please be advised that this service will be operational over the Christmas & New Year period. To book into this service, please contact your registered practice prior to these dates, or if you need to   access an appointment on the day (and can travel to the service location), please ring 111 to be assessed, where you will be booked/re-directed to the service if it is determined that you need to see a GP face-to-face.

 

The service is available to Rushcliffe registered patients (and any temporary residents within Rushcliffe) and provides routine pre-bookable and same day appointments evenings, weekends and bank holidays (excl. Christmas Day and New Year’s Day).

 

Extended GP evening and weekend opening hours

 

Dates

Times

Friday 21st December 2018

6.30pm-8.00pm

Saturday 22nd December 2018

8.30am-12.30pm

Sunday 23rd December 2018

8.30am-12.30pm

Wednesday 26th December 2018

8.30am-12.30pm

Thursday 27th December 2018

6.30pm - 8.00pm

Friday 28th December 2018                       

6.30pm - 8.00pm

Saturday 29th December 2018                   

8.30am-12.30pm

Sunday 30th December 2018                     

8.30am-12.30pm

Wednesday 2nd January 2019                    

6.30pm-8.00pm

Thursday 3rd January 2019                        

6.30pm-8.00pm

Friday 4th January 2019                              

6.30pm-8.00pm

Saturday 5th January 2019                        

8.30am-12.30pm

Sunday 6th January 2019                           

8.30am-12.30pm

Monday 7th January 2019                         

6.30pm-8.00pm

Tuesday 8th January 2019                         

6.30pm-8.00pm


 

For access to a GP outside of these times, please contact 111.

Did you know as Rushcliffe patients you can access routine appointments in the evenings and weekends. These appointments are best suited for things that will not need ongoing review by your usual practice.

You can book through the practice reception during opening hours for appointments between 6.30pm and 8pm in the evening on weekdays and between 8.30am and 12.30pm at weekends. If you request one of these appointments, which are outside of usual working hours you will be offered a slot with a Rushcliffe GP, Nurse or Healthcare Assistant at one of three locations across the borough. The location will depend on the day of your appointment.

The additional evening and weekend appointments are available at:

  • East Bridgford Medical Centre
  • Castle Healthcare Practice in West Bridgford 
  • Keyworth Medical Practice

PLEASE NOTE THAT ALL EXTENDED HOURS APPOINTMENTS ARE PREBOOKABLE ONLY BY CONTACTING YOUR OWN PRACTICE

 THERE IS NO WALK IN SERVICE OFFERED. IF YOU REQUIRE URGENT ASSISTANCE BEFORE 8AM OR AFTER 6.30PM, PLEASE CALL 111

Practice Charter

    • You will be treated with courtesy and respect by all Practice personnel.

    • An urgent appointment with a Doctor or Nurse Practitioner will be available on the same day.

    • A non-urgent appointment with a doctor will be offered within 72 hours

    • Our standard is to see 80% of patients within 20 minutes of their appointment time. If you have waited longer than this please ask the Receptionist for an explanation.

    • We aim to answer the telephone within thirty seconds.

    • An appointment with a Practice Nurse will be available within three working days.

    • Requests for repeat prescriptions will be dealt with within 48 hours. This can be in person, by post, by FAX (0115 9813117), via the internet or by the local Pharmacists.

    • All comments and suggestions about the service are welcome. Please use the box provided in the waiting area, via the Patient Participation Group or via the internet:               (www.mustersmedicalpractice.co.uk)

    • If you have a complaint please speak to any member of staff. Your complaint will be dealt with in a professional and efficient manner.

    • We wish to make the as accessible as possible. If you have hearing, visual or physical difficulties please let the receptionist know so that we can enable you to fully use our services.

Patient’s Responsibilities

    • If you are unable to attend for an appointment please let us know so that we can offer it to someone else.

    • If you are late for your appointment you may be asked to rebook at another time. Try to let us know in advance if you are going to be unavoidably delayed, so that we can make alternative arrangements to help you.

    • A home visit should only be requested for those who are unable to come to the surgery because of serious illness or infirmity. Please ring the surgery before 10.00am if at all possible.

    • An urgent appointment is for an urgent medical problem. Please speak to the Receptionist if you require a sick note or repeat prescription.

    • We would ask you to be patient if the Doctor is running late. This is often due to unforeseeable emergencies but please ask for an explanation from the Receptionist.

    • Make a separate appointment for each patient that needs to be seen. This allows the Doctor enough time to treat each patient with the time that they deserve.

    • Please act in a responsible and courteous manner whilst on the Practice premises for the safety and comfort of others.

    • Please treat all surgery staff, fellow patients, carers and visitors politely and with respect. Violence or verbal harassment will not be tolerated or accepted, you may be asked to register at another surgery if this behaviour occurs.


 
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